> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keephq.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Update ServiceNow Tickets

<Info>
  Link to the [workflow](https://github.com/keephq/keep/blob/main/examples/workflows/update_service_now_tickets_status.yml).
</Info>

This example demonstrates how to periodically update the status of ServiceNow tickets associated with alerts.

Explanation:

* Trigger: The workflow can be triggered manually, simulating the scheduled execution.
* Step 1: Fetch all alerts with a `ticket_type` of `servicenow` using the Keep provider.
* Action: Iterate over the fetched alerts and update their associated ServiceNow tickets with the latest status.

```yaml theme={null}
workflow:
  id: servicenow
  description: update the ticket status every minute
  triggers:
    - type: manual
  steps:
    - name: get-alerts
      provider:
        type: keep
        with:
          cel: ticket_type == "servicenow"
  actions:
    - name: update-ticket
      foreach: "{{ steps.get-alerts.results }}"
      provider:
        type: servicenow
        config: "{{ providers.servicenow }}"
        with:
          ticket_id: "{{ foreach.value.alert_enrichment.enrichments.ticket_id }}"
          table_name: "{{ foreach.value.alert_enrichment.enrichments.table_name }}"
          fingerprint: "{{ foreach.value.alert_fingerprint }}"
          enrich_alert:
            - key: ticket_status
              value: results.state
```