Incidents
Overview
Keep’s incident management system provides a comprehensive solution for handling, tracking, and resolving operational incidents. This system helps teams effectively manage incidents from detection through resolution, ensuring minimal downtime and efficient collaboration.
(1) Incident Severity
Displays the severity of the incident, helping teams prioritize and focus on the most critical issues.(2) Incident Name
The unique name or identifier of the incident for easy reference and tracking.(3) Incident Summary (+ AI Summary)
A brief overview of the incident, optionally enhanced with AI-generated summaries to provide deeper insights.(4) Link Similar Incidents
Connects related incidents for better visibility into recurring or interconnected issues.(5) Involved Services
Lists the services affected by the incident, allowing teams to understand the scope of the impact.(6) Affected Environments
Specifies the environments (e.g., production, staging) impacted by the incident.(7) Run Workflow
Quickly initiate workflows to address the incident, such as creating tickets, notifying teams, or executing remediation steps.(8) Edit Incident
Allows modification of incident details, such as severity, name, or involved services, to keep information up-to-date.(9) Incident Status
Indicates the current status of the incident (e.g., open, resolved, acknowledged).(10) Incident Last Seen At
Records the most recent timestamp when the incident was observed, providing context for its activity.(11) Incident Started At
Indicates when the incident was first detected, helping establish timelines for resolution.(12) Incident Assignee
Displays the individual or team responsible for resolving the incident, promoting accountability.(13) Incident Group By Value
Groups incidents based on a specific attribute, such as service, environment, or severity, for better organization.(14) Incident Related Alerts
Lists all alerts linked to the incident, offering a complete view of its underlying causes.(15) Incident Activity
Tracks all activities and updates related to the incident, enabling detailed audits and reviews.(16) Incident Timeline
Provides a chronological view of the incident’s lifecycle, including updates, actions, and status changes.(17) Incident Topology
Visualizes the relationships between affected components, services, and infrastructure in a topology map.(18) Incident Workflows
Lists workflows associated with the incident, showing actions taken or available options for resolution.(19) Incident Chat with AI (Incident Copilot)
Engage with AI-powered chat for guidance, insights, or recommended actions related to the incident.