AI Incident Assistant

The AI incident assistant is a chat feature embedded in the incident page. It streamlines all incident context—including alerts, descriptions, and impacted topology—to the LLM, helping on-call engineers gather information faster and resolve incidents more efficiently. Users can ask for root cause analysis and even execute commands on third-party services (read more about provider methods).

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Frequent questions:

Model used: OpenAI, a model hosted by Keep, or other.
Data flow: Data is shared between LLM provider and Keep whether the LLM provider may vary depending on the contract.