Link to the workflow.

This workflow demonstrates how to take actions only during specified business hours.

Explanation:

  • Trigger: Activated by an alert or manually.
  • Action: Check if the current time falls within business hours in the America/New_York timezone. If yes, enrich the alert with a businesshours field set to true.
workflow:
  id: businesshours
  description: demonstrate how to do smth only when it's business hours
  triggers:
    - type: alert
    - type: manual
  actions:
    - name: dismiss-alert
      if: "keep.is_business_hours(timezone='America/New_York')"
      provider:
        type: mock
        with:
          enrich_alert:
            - key: businesshours
              value: "true"
Suppressing Alerts AutomaticallyCreating ServiceNow Tickets for Alerts