workflow: id: servicenow description: create a ticket in servicenow when an alert is triggered triggers: - type: alert cel: source.contains("grafana") || source.contains("prometheus") actions: - name: create-service-now-ticket if: "not '{{ alert.ticket_id }}' and {{ alert.annotations.ticket_type }}" provider: type: servicenow config: "{{ providers.servicenow }}" with: table_name: "{{ alert.annotations.ticket_type }}" payload: short_description: "{{ alert.name }} - {{ alert.description }} [created by Keep][fingerprint: {{alert.fingerprint}}]" description: "{{ alert.description }}" enrich_alert: - key: ticket_type value: servicenow - key: ticket_id value: results.sys_id - key: ticket_url value: results.link - key: ticket_status value: results.stage