Update ServiceNow Tickets

Link to the workflow.

This example demonstrates how to periodically update the status of ServiceNow tickets associated with alerts. Explanation:

Trigger: The workflow can be triggered manually, simulating the scheduled execution.
Step 1: Fetch all alerts with a ticket_type of servicenow using the Keep provider.
Action: Iterate over the fetched alerts and update their associated ServiceNow tickets with the latest status.

workflow:
  id: servicenow
  description: update the ticket status every minute
  triggers:
    - type: manual
  steps:
    - name: get-alerts
      provider:
        type: keep
        with:
          cel: ticket_type == "servicenow"
  actions:
    - name: update-ticket
      foreach: "{{ steps.get-alerts.results }}"
      provider:
        type: servicenow
        config: "{{ providers.servicenow }}"
        with:
          ticket_id: "{{ foreach.value.alert_enrichment.enrichments.ticket_id }}"
          table_name: "{{ foreach.value.alert_enrichment.enrichments.table_name }}"
          fingerprint: "{{ foreach.value.alert_fingerprint }}"
          enrich_alert:
            - key: ticket_status
              value: results.state

Handling High-Severity Sentry Alerts Overview

Overview

AIOps

Alerts

Incidents

Workflow Automation

Alert Evaluation Engine

Providers

Deployment

Development

Keep CLI

Update ServiceNow Tickets