​
Inputs

  • content: str : Message text to send as a notification or update
  • topology_query: str (optional): A query to retrieve topology information from the ServiceNow CMDB.

​
Outputs

  • result: str : The result of the notification or update action.
  • topology: dict : The topology information retrieved from the CMDB, if a topology query is provided.

​
Authentication Parameters

The instance_url and api_token are required for connecting to the ServiceNow instance and performing any actions.

​
Connecting with the Provider

  1. Ensure that the ServiceNow instance is accessible via API.
  2. Provide the necessary API credentials (instance_url and api_token) in the provider configuration.

​
Example of Usage

workflow:
  id: service-now-example
  description: Service Now example
  triggers:
    - type: manual
  actions:
    - name: service-now
      provider:
        type: service-now
        config: "{{ providers.servicenow }}"
        with:
          content: "Incident update: Issue resolved"
    - name: service-now-topology
      provider:
        type: service-now
        config: "{{ providers.servicenow }}"
        with:
          topology_query: "SELECT * FROM cmdb_ci_server WHERE status='Active'"


## Useful Links
- [Service Now API documentation](https://docs.servicenow.com/bundle/xanadu-api-reference/page/build/applications/concept/api-rest.html)
Sentry ProviderSignalFX Provider